Technology has simplified the process of purchasing airline tickets, but it is important to take certain precautions when operating online to avoid later problems that could result in additional costs. One of the most common mistakes is entering passenger details incorrectly, such as first name, last name, and identity document (DNI). Although it may seem insignificant, an error in this data can prevent the passenger from boarding the plane, as airlines verify the ticket information with the document presented at boarding.
On domestic flights, some airlines allow minor corrections at no cost, such as a typographical error in a letter. However, on international flights, the margin for error is even narrower, and the passenger's name must match exactly with what appears on the passport. If an error is detected, it is essential to contact the airline or the online agency where the purchase was made immediately.
Minor errors, such as a wrong letter or digit, can usually be corrected at no cost within 24 to 48 hours after the purchase, while major errors, such as incorrect full names, may involve a penalty fee or the purchase of a new ticket. Some airlines allow one free correction per passenger. It is also possible to correct the data at the airport counter, although it may involve an additional cost. It is important to carefully check the data before confirming the purchase, having the documents handy and avoiding the use of nicknames or aliases.
Directly consulting the identity document or passport when filling out the purchase form, as well as paying attention to potential incorrect auto-fills by the browser, can help avoid mistakes. Saving screenshots of the purchase confirmation is advisable to facilitate any subsequent claims in case of issues. In summary, the key to avoiding problems when purchasing airline tickets is to act quickly and precisely in verifying personal data.
