Consumer complaints have multiplied in recent hours due to the visualization of duplicate charges in their credit card statements. Banks have admitted the error and informed customers that this is a visual problem that does not affect their spending limit or represent actual charges.
Visa has indicated that the inconvenience was detected in the processor of some issuers and that the duplicate transactions do not reflect a real charge, but rather an error in the statement presentation. The company assured that they are working to resolve this issue and that it will not affect users' purchasing availability.
The main concern for consumers is that they are currently closing the statements for the month of January, so if the duplicate charges are reflected, the final amounts could be considerably higher than expected. The failure has spread on social media and gained momentum as more users check their accounts and discover the anomaly.
Among the cards with the most complaints are those from Visa, although there have also been reports of incidents with Mastercard and American Express cards. The banks that have received objections from their customers include Galicia, Santander, and BBVA. In response to this situation, Santander has sent a message to its customers explaining the issue of duplicate charges.
In summary, affected users of this erroneous visualization in their credit card charges can rest assured, as it is a technical problem that the banks are resolving.
