In Buenos Aires and the province, there is a consumer protection law that regulates the return of goods. According to this law, perishable products can be returned within 10 days, and other goods within 30 days. New home appliances come with a six-month warranty, while used ones have a three-month warranty. To make an exchange, you need the invoice or payment receipt. When you purchase online, by mail, by phone, or at home, you have the right to change your mind and request a refund within 10 days. You cannot return: personalized items with your name or photo, CDs, DVDs, or software that can be installed immediately and then continue to be used, as well as newspapers and magazines. The seller must pay the return shipping costs for goods purchased online. A notice prohibiting returns is not valid. The product must be returned in the same condition it was received. It is important to note that for electronic products (phones, televisions, refrigerators, etc.), you can only return them and ask for a refund if they have a defect that prevents their use or repair.
